About Us

Here at Xokin, we were tired of doing business with companies that saw us as another “face in the crowd.” Since Xokin’s conception in 2010, our number one goal has been to provide personal, friendly, and superior service to all of our customers. No matter how big or small.

You can rest assured that we have state of the art facilities housing your business and personal projects as well as a blazing fast network delivering your content to your clients, friends and families as quickly as possible.

Network

Our servers are housed at the 427 LaSalle data center facility in Chicago, Illinois.

Why did we choose Chicago? The Windy City is a major hub with major network connections to both coasts, allowing maximum connectivity nationwide.

Chicago is also free from natural disasters such as hurricanes, tornados, floods, and earthquakes, meaning your data is as secure as can be.

The datacenter features redundant power, HVAC, and fire detection systems, and is monitored 24/7 by our dedicated Network Operation Center.

Our fully redundant network was built with the best backbone providers out there, including Level(3), NTT, Global Crossing and Savvis. This setup makes our network one of the fastest and most reliable on the market, keeping your servers online and ready to roll at all times.

Server Standards

To ensure that we provide you with the best service possible, we always stay on the leading edge of technology. We are always constantly seeking out new solutions and better ways to do business to benefit you, the customer. We will continue to evolve our technology to better serve you.

Careers

Xokin is always on the lookout for outstanding people. We are huge fans of computer nerds, designers, and anyone who can think outside the box. If you want to be a part of our circle, and have what it takes, let us know! Also, if there is something you bring to the table that you think we need, please feel free to share your ideas with us. We are very open minded folks.

If you’re interested in joining our team, get in touch at careers@xokin.com

Terms of Service

Agreement

This Agreement sets forth the Standard Terms and Conditions that apply to the use of the Xokin’s Services. Your use of the Xokin services indicates your agreement to be bound by these Terms of Service. You agree to familiarize yourself with the Terms of Service, and abide by them if you choose to use the services to which such terms apply.

Prohibited Content

Client shall not allow the posting, transmission, or storage of data and content on or through the services which, in Xokin’s sole determination, constitutes a violation of any relevant law, regulation, ordinance, or court order. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. Client shall be responsible for determining what laws or regulations are applicable to their use of the services. Prohibited content includes, without limitation, content or code that facilitate any violation of this terms of service, phishing web sites, link farms, spamvertising sites, or warez websites.

CPU Usage

User agrees that User shall not use excessive amounts of CPU processing on any of Xokin’s servers. Any violation of this policy may result in corrective action by Xokin, including assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken in Xokin’s sole and absolute discretion. If Xokin takes any corrective action under this section, User shall not be entitled to a refund of any fees paid in advance prior to such action.

Disk Usage

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

Examples of unacceptable material on our hosting service include:

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, bit hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

Running any bit torrent application, tracker, or client is prohibited. You may link to legal torrents off-site, but may not host or store them on our hosting service.

Offering video and/or audio streaming, Games and shareware is also not permitted on our servers.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.

Zero Tolerance Spam Policy

Xokin takes a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice, and will be billed at a rate of $20 for each recipient to whom the message was sent, regardless of whether the messages were sent from our server, or from another server advertising a site hosted on our servers. Xokin reserves the right to require changes or disable as necessary any website, account, database, or other component that does not comply with this policy, at its sole discretion. Xokin also reserves the right to make any such modifications in an emergency at our sole discretion.

Monitoring of Service

You agree that Xokin has the right to monitor the service electronically from time to time and to disclose any information as necessary to satisfy the law, or to protect itself or its subscribers. Xokin reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this agreement. Xokin also reserves the right to refuse refunds in cases where Xokin believes abuse has taken place. Xokin reserves the right to monitor any and all communications through or with our facilities. You agree that Xokin is not considered a “secure communications medium” for the purposes of the ECPA, and that no expectation of privacy is afforded.

Network Uptime

Network Uptime is the total time in a calendar month that Xokin network is available through the Internet, provided that Client has established connectivity. Xokin takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99.9% of each calendar month

Network Outages

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled Network Uptime above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Xokin’s Network as confirmed by Xokin. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime

Scheduled Downtime is any Xokin scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via bulletin notification with a minimum of 12-24 hours notice.

Backups

Xokin performs weekly backups of our servers; however, these backups are for Xokin’s administrative purposes only, and are not guaranteed. Customers agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. We will do our best to ensure complete and accurate backups, but assume no responsibility for the task. We make no guarantees about the availability of backups.

Payment

Establishment of this service is contingent upon receipt of payment from Customer to Xokin. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees / 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payment and Fees

Payment is due on the defined monthly recurring billing date of each month. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $10.00 late fee.

Delinquent Accounts

Xokin may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Should an overdue account reach 30 days of nonpayment, client’s data may be removed without warning from our servers. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees.

Account Cancellation

All requests for canceling any service/services must be made in writing with at least 2 days notice but not more than 30 days prior submitted at https://secure.xokin.com/clients

Refunds and Disputes

Xokin offers a 60-day money back guarantee (excluding any setup fees or domain name registrations fees incurred). Refunds are not available if the account has violated any terms on this page. Payments made after the 60 days are non-refundable regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Xokin’s discretion which is valid, under the terms and conditions of our TOS, will result in service interruption, and reconnection fees to restore the desired service.

Disclaimer of Warranties/Limitation of Liability

The Xokin service provided is provided on an ‘as is, as available” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Xokin expressly disclaims any representation or warranty that the Xokin service will be error-free, timely, secure or uninterrupted. No oral advice or written information given by Xokin, its employees, licensors or agents will create a warranty; nor may you rely on any such information or advice.

Under no circumstances, including negligence, will Xokin, or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Xokin service, including but not limited to reliance on any information obtained on the Xokin service; or that result from mistakes, omissions, interruptions, deletion of files or e-mail, loss of or damage to data, errors, defects, viruses, delays in operation, or transmission, or any failure of performance, whether or not limited to acts of god, communication failure, theft, destruction or unauthorized access to Xokin records, programs or services. You hereby acknowledge that this provision will apply whether or not Xokin is given notice of the possibility of such damages and that this provision will apply to all services available from Xokin and its affiliaties.

Under no circumstances, under the terms of this agreement, shall damages include loss of business, or loss of profits whether based on breach of agreement, breach of warranty, tort, product liability or otherwise.

The terms of this section shall survive the termination of this agreement for whatever reason.

Modification of Terms

Xokin reserves the right to modify this policy at any time and without advance notice, effective upon making the modified provisions available on the Xokin Website. You are responsible for regularly reviewing these documents. Continued use of the Xokin Services after any such changes shall constitute your consent to such changes. Xokin does not and will not assume any obligation to notify you of any changes to the Terms of Service.

Acceptable Use Policy (AUP)

Xokin’s Acceptable Use Policy is provided to give our customers a clear understanding of what Xokin expects of them while using the service. Use of Xokin’s services constitutes acceptance and agreement to Xokin’s AUP as well as Xokin’s TOS

Terms of Service (TOS)

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through our services. However, in accordance with our TOS, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Xokin may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Xokin account or other actions as detailed in Section 3 without prior notice.

This document is intended to provide a basic understand of Xokin’s Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Xokin’s AUP:

• Ensure reliable service to our customers
• Ensure security and privacy of our systems and network, as well as the networks and systems of others Comply with existing laws
• Maintain our reputation as a responsible service provider
• Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
• Preserve the privacy and security of individual users

Xokin intends to provide its customers access to everything the Internet has to offer. While Xokin is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both Xokin and the Internet cannot be permitted under the guise of free speech. The resources of Xokin and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your virtual site to publish material, which Xokin determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

If a Xokin account is used to violate our AUP or TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the AUP will result in immediate termination of service. Our failure to enforce this policy,for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at abuse@xokin.com

Violations of Xokin’s Acceptable Use Policy

Illegal Activities:

Xokin’s services may not be used for illegal purposes, or in support of illegal activities. Xokin reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm or Endangerment to other people:

You may not use Xokin’s service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Xokin’s service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Forgery or impersonation:

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited E-mail:

News Bombing (SPAM) Use of the Xokin service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Spam complaints will be sent to the e-mail address on file. Violations of this type will result in the immediate suspension of the offending website on the Xokin server. Failure to respond to complaints within a 24 hour timeframe will result in the Xokin abuse staff suspending the offending website or shared hosting account by whatever means necessary. Should the account become re-activated without the express written consent of Xokin’s Abuse Department, the offending website or shared hosting account will be immediately terminated, and may result in suspension/termination of the server should the site and/or client re-appear on the server. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Xokin account.

Copyright or trademark infringement:

Use of the Xokin service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Xokin service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Network disruptions:

Use of the Xokin service for any activity which affects the ability of other people or systems to use Xokin Services or the Internet. This includes “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Xokin will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Xokin, does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the Xokin service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Xokin’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Xokin account is subject to immediate termination.

Security:

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Network Security:

Xokin accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

Revisions to this Acceptable Use Policy

Xokin reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the http://www.xokin.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• (etc.)

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by the provided online tools to do so. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 832-603-4779 or send us an email at management@xokin.com.