Posts Tagged ‘ Ethics ’

Accreditation with the BBB

Saturday, May 1st, 2010

Hello Xokinites. As part of our pursuit to deliver the best customer experience, we have recently submitted our application to the the Better Business Bureau (BBB). Xokin is proud to announce that we are now considered among the elite groups of businesses that are worthy of their accreditation.

For those who do not know much about the BBB, let me divulge.  There are thousands of businesses around the world, encompassing all industries.  However, not all of them have the best business practices.  The BBB was formed so consumers can evaluate a particular entity before doing business with them.  In order to attain this status, businesses must provide evidence that their company maintains the following etiquette:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

Our recent accreditation is representative of our desire to establish a customer centric business.  To ensure trust in our customers and the rest of the Hosting world, we pledge to follow the standards laid out by the BBB.

This is one of many efforts that exemplifies Xokin’s dedication to our customers, their businesses, hobbies, or any other interests they wish to share with the World Wide Web.

For more on BBB accreditation and standards, you can visit their website here: http://www.bbb.org/